Pricing Plan

• What is the $850/mo license fee?

  This fee is a monthly license fee for the use of Nimbu and the subdomain associated with the account.

• How do you determine an active user?

  Any user that has admin, trainer or content editor permissions is considered an active user whilst their account is active. Any user with only student permissions is only considered an active user if they login within the billing period.

• What is the storage fee for?

  Each Nimbu account requires data storage, this include uploaded files and any data created in association of the account, such as PDF files. At the end of each period your Nimbu account will be charged at a rate of $1.50/gb (ex. GST) for each gigabyte of data being stored. Please note this is rounded up to the nearest gigabyte. For example if you are using 2.25gb of data storage you will be charged for 3gb.

• When and how are the monthly usage fees calculated?

  Monthly usage charges are calculated and charged at the end of a billing period based on the usage throughout that period.

• How will I be charged/invoiced for using Nimbu?

  Upon completion of your 30-day trial, your account will automatically transition to a paid subscription using the payment method provided. If you choose not to continue, simply cancel the subscription before the renewal date to avoid any charges.
  
  Your existing data will remain accessible as you transition to a paid plan. Your account will be invoiced at the end of each billing period for the license fee and any applicable usage. You can easily access and download all your invoices and receipts directly from your Nimbu account.

• What happens if I do not pay?

  If your payment method fails at the end of a billing period, we will continue to attempt to take payment automatically up to four times over a two week time period. During this period users will continue to have access to the account.
  
  Trainers, admin and account owners will all be prompted when logged in with an alert message in the header. Alerting the user that payment is past due.
  
  If all four automatic attempts fail and payment continues to be unsuccessful, at the end of the two weeks the account will become inactive and all users will lose access to the account.
  
  If you wish to reactivate the account, the account owner will need to log in and update the payment method and renew the subscription.

• Does Nimbu store my credit card details?

  No Nimbu does not store your credit card details. We use world renown Stripe as our payment gateway and charges and transaction.
  
  Please refer to the Stripe’s security policy and documentation for more details. Click here to visit Stripe.

• What if I wish to reactivate a cancelled account?

  If you wish to reactivate a cancelled account, the account owner will need to log in and renew the subscription before other users can have access to the account.
  
  Please note you can only reactivate accounts that have been deactivated for 0-6 months. Any account that has been deactivated longer than 6 months will be permanently deleted.
  
  You will be contacted 30 days and 7 days prior to permanent deletion of your account and all of the data within it.